Category: Customer Stories

  • Behind the Scenes: The Great Inventory Count

    Behind the Scenes: The Great Inventory Count

    We have been doing this for what feels like nine lives, and we are still not sure who is in charge.

    The old guard prefers a warehouse mostly made of boxes. The new guard prefers whatever is on the other side of the door.

    The Short Version, Told Slowly

    Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.

    Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.

    If you have questions, our office hours are three to four in the morning, or whenever we feel like it.

  • A Day in the Life of Our Quality Control Cat

    A Day in the Life of Our Quality Control Cat

    A reader wrote in this week with a question that deserves a serious answer, so here is an unserious one.

    If you take only one thing from this, take this: a shipping department located under the couch is not a bug. It is the product.

    The Short Version, Told Slowly

    Our standard approach involves a loyalty program that pays in headbutts, followed by a warehouse mostly made of boxes, followed by a brief and unexplained sprint.

    Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.

    That is all for now. We are told there is a sunbeam going to waste, and a professional never lets that happen.

  • Customer Service Is Currently Napping

    Customer Service Is Currently Napping

    We have been doing this for what feels like nine lives, and we are still not sure who is in charge.

    Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.

    The Short Version, Told Slowly

    We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.

    Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.

    As always, results may vary, fur may transfer, and the management accepts no responsibility for the hairball.